FAQs

Answers to Frequently Asked Questions

crossMarket

  • As a student, can I keep two accounts, a student account and a freelancer account?

    No, you can only be registered once on crossMarket. Therefore, you need to select an account type. Please also refer to the Terms of Use.

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  • Can I get a free crossMarket account as a university lecturer?

    If you are a university lecturer and would like to get a crossMarket account, please contact us.

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  • Can I prevent other crossMarket users from seeing or accessing my profile?

    In the crossMarket settings, you can determine that you cannot be found via the crossMarket search. If this setting is activated, your profile can only be accessed via a direct link that only you can see and share if you wish.

    Proceed as follows to deactivate the visibility of your profile:

    1. In the header bar, click the SETTINGS link at the top right in order to open the crossMarket settings.
    2. Click the Privacy & notifications tab.
    3. Deselect the checkbox

    Visibility in search results in order to prevent being listed in the search results.

    Please note that you will be visible to other crossMarket users whose profiles you visit.

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  • How can I delete my crossMarket account?

    Contact us in case you want your crossMarket account to be deleted.

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  • How can I edit my profile?

    Proceed as follows to edit the profile:

    1. Log in to crossMarket.
    2. In the navigation bar, click PROFILE.
    3. Make sure that your profile is displayed in the Edit mode. Select the view mode at the top right in your profile.
    4. For every section that you want to edit, click the pencil icon and perform the needed changes.
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  • How can I get a free crossMarket account as a student?

    As a student, you can register with crossMarket free of charge if you submit a valid certificate of enrollment in English or German.

    Further information is available on our website and in the crossMarket Help for Students.

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  • How can I pay for my premium membership?

    Apart from the payment methods offered on crossMarket, you can also pay on account. To do so, send us a message via the contact form. In the message, indicate that you want to pay on account.

    Your premium membership will be activated upon receipt of your payment.

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  • How can I renew my membership as a student?

    To renew your membership, you need to upload a valid certificate of enrollment. A new certificate of enrollment needs to be uploaded every six months.

    Please note that we only accept certificates of enrollment in English or German.

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  • How can I upgrade to premium membership?

    Proceed as follows to upgrade your membership:

    1. Log in to crossMarket.
    2. In the sidebar, click Upgrade now.
    3. Compare the available products and click Purchase Now.
    4. The page will guide you through the data input and payment process.
    5. Upon payment, the upgrade process is finished. Subsequently, you will have access to the Across Translator Premium Edition with all additional functions. The next time you start Across, it will open up automatically. No further steps are needed.
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  • I am a freelance translator. Can I book the deal of the month?

    The deal of the month only offers products that can be used with the Across Language Server. Unfortunately, the products offered are not suitable for use with the Across Translator Edition.

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  • I am a freelance translator. Do I need an activation code for the registration?

    No, as a freelance translator, you do not need any activation code for the crossMarket registration. Further information is available at the crossMarket website.

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  • I forgot my password. How can I reset the password and set a new one?

    Proceed as follows to set a new password:

    1. Open the crossMarket login page.

    2. Click Forgot your password?.

    3. Enter your e-mail address and click Send.

      Subsequently, you will receive an e-mail with further instructions.

    Please contact our technical support desk if you encounter any problems. To do so, create a ticket in the Across helpdesk.

    Please note that the Across helpdesk requires a separate registration. You cannot log in to the Across helpdesk with your crossMarket login details.

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  • I would like to upgrade to premium membership, but my VAT code is not accepted. What to do now?

    Residence in Germany:

    From the drop-down list VAT status, select the entry Residence in Germany. Here you do not need to enter any VAT code.

    Residence in an EU member state:

    Please check your VAT code for the correct country-specific format. For example, if your VAT code contains a country code, do not insert any space between the country code and the numeric code.

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  • What are the terms of payment for the premium membership?

    The amount payable depends on the period of the premium membership (3 or 12 months). The amount is payable in advance on a one-off basis. Monthly payment is not possible.

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  • What is the notice period for the premium membership?

    You can give notice of termination of your premium membership until one day prior to the end of the term. The termination will become effective as of the end of the term. Subsequently, your premium membership will automatically be downgraded to basic membership.

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  • What will happen to my student account after I graduate or quit?

    When you graduate or quit, the account will automatically be downgraded to a free basic account. If you wish, you can upgrade to a premium account by paying the fee or ask for your account to be deleted.

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  • When I registered for my premium membership, I received a discount. Why has a higher amount been debited this time?

    Please note that the discount only applies once to the booked membership term. Thereafter, your membership is automatically renewed for the same term at the standard price (without discount). 

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  • Where can I find my invoice?

    Your invoice has been sent to you by e-mail. Moreover, you can download your invoice from your crossMarket account whenever you wish. To do so, proceed as follows:

    1. Log in to crossMarket.
    2. Click SETTINGS at the top right.
    3. Go to the Invoices & billing tab. You can download your invoice from the Billing history section.
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  • Where can I get assistance for technical problems?

    Please contact our technical support desk. To do so, create a ticket in the Across helpdesk.

    Please note that the Across helpdesk requires a separate registration. You cannot log in to the Across helpdesk with your crossMarket login details. 

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  • Which periods are offered for the premium membership?

    You can conclude the premium membership for 3 or 12 months. No other periods are offered. 

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  • Why am I unable to log in to crossMarket?

    If you have forgotten your password, click the Forgot your password? link on the crossMarket login page and follow the instructions that you will receive by e-mail.

    Possibly you are trying to log in to an account that no longer exists. Please note that we may delete accounts according to our Terms of Use

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